Table of Contents
Introduction
Staying connected is important in today’s digital world, even for people who are locked up. We can help with that at Securus Technologies. Securus is one of the biggest companies that helps prisons and jails with security and communication. They are expanding the ways that prisoners can talk to their families.
By making technology better and easier to get to, as well as putting more focus on safety and connecting with people, the company is still pushing the limits in 2025. Video calls and real-time text conversations are being added by Securus to change how people in U.S. jails talk to each other.
We are going to speak about why Securus Technologies is main and what it does.
So, what entirely is Securus Technologies and how does it task?
The American IT company Securus Technologies assists law enforcement agencies, correctional facilities, and treatment clinics in perpetuate a secure environment for their clients. They also sell phone systems. Securus lets inmates talk to people outside of jail through a network of more than 1,200 sites.
Prisons can use modern digital tools like video calls, text messages, and even teaching materials instead of only old and expensive phone calls in facilities that work with Securus. All of these tools are handled by secure systems made for prisons and jails.
A Look at the Services Offered by Securus Technologies
Securus has a lot of services that are designed to help the prison business. Here are some of the main things it helps with:
Phone Services for Prisoners
To stay in touch with family, lawyers, or other allowed contacts, inmates can make prepaid or collect calls. Calls are watched for safety reasons, but the service is meant to be cheap and dependable.
Visitation by video
prisoner can now conduct face-to-face video parley with their friends and family members. It is extremely beneficial for individuals residing at a significant distance from the correctional amenity or those unable to attend during designated hours. Safe messaging
Like email or texting, booths or tablets let inmates and their friends send safe, watched messages to each other.
Securus App for Phone
Friends and family who live far away can download the Securus app on their phones and use it to plan video visits, manage call funds, or send notes.
Tools for Investigation and Monitoring
Securus gives facilities tools to listen in on talks and find possible threats, like gang activity, drug trade, or escape plans.
Programs for education and reentry
To get ready for life after they get out of jail, prisoners can use digital libraries, classes, and reentry tools.
Securus facilitates communication between convicts and their families
promoting mental health and a successful reintegration into society. Securus Technologies knows this and gives you tools that do more than just “calling.”
It helps in these ways:
Ability to access
Family members can easily plan visits, put money, and send notes from anywhere with apps that work on phones.
How much it costs
People often say bad things about jail phone rates, but Securus has worked hard in many places to offer better prices and cheaper call deals.
Easy access and consistency
Families can stay in touch with each other through scheduled video calls and reliable technology, which helps prisoners feel less alone and anxious.
Help with emotions
A lot of an inmate’s mental health depends on how often they talk to their loved ones. Securus gives families tools to stay mentally close, which often results in lower rates of crime.
Safety for Everyone
Every message is watched to make sure it’s only used for good things and not to plan crimes. This makes the place safer for both workers and prisoners.
Best characteristics of Securus Technologies in the year 2025
Securus Technologies continues to be at the forefront of the evolution of prison technology by providing solutions that combine innovative thinking with the actual requirements of the human population. In the year 2025, the company’s platform is more advanced, safer, and easier to get to than it has ever been. Correctional centers are getting tools from Securus that speed up work and make life better for prisoners and their families.These capabilities include digital communication and intelligent surveillance.
A more in-depth look at the most notable elements that are powering their platform this year is presented here.
Safe and secure video calling and messaging services
One of the main popular tasks offered by Securus Technologies is video calling, which serves as a vital link for families that are break up by the walls of a jail. Even in the year 2025, this service has always been dependable, secure, and simple to use. With the advent of high-definition video, pre-booked video sessions, and two-way conversation, families may have more personal and eagerly fulfilling real-time interactions
Also, authorized contacts may send communications that look and feel like email or text messages thanks to the encrypted messaging technology. Inmates can stay in touch with one another through these channels, which are more modern than the old ways of communicating like letters and phone calls.
Some advantages include:
- For a visit, there is no requirement for long-distance travel.
- Shorter wait times and less stress for the workers working at the institution
- Being able to send quick texts of support or short information at any time
The prisoners will be able to talk to people outside of prison more often, in more open ways, and in more important ways than before. This is a very important part to make sure the prisoners’ mental health and help them get better.
One of the most advanced tools for monitoring and recording calls.
When it comes to security, Securus Technologies takes it very seriously, and in a correctional setting, every call may be quite important. Because of this, their call monitoring and recording technologies are constructed with the use of artificial intelligence-driven analytics and real-time keyword alerts.
The facility’s personnel is able to:
- Report calls that appear to be suspicious based on particular words or phrases.
- Examine recordings in order to look at any safety risks.
- Identify potential hazards, including the distribution of illicit substances or activities associated with gangs.
This not only protects the institution and its employees, but it also prevents convicts from falling prey to illicit schemes that are executed within the prison walls. The system is engineered to be intelligent, efficient, and compliant with legal and ethical standards to ensure that discussions that are beneficial to rehabilitation are not impeded in an oppressive manner.
The Securus app is designed for families and friends.
Convenience is the most important factor in 2025, and Securus is aware of this fact. Because of this, the Securus Mobile App has developed into an indispensable resource for families who are attempting to maintain communication with their loved ones who are incarcerated.
Users are able to do the following with the app:
- Visits via video can be scheduled and managed.
- Secure communications can be sent.
- Set aside some money for the commissary or phone time.
- Get notifications in real time about impending calls or modifications to the system or software.
The program works with both Android and iOS, and it’s made so that those who aren’t very tech-savvy can use it simply. Inmates, especially first-time users or elderly parents, might feel less anxious and have better understanding of jail interactions.
The software is a game-changer for families since it brings together inmates’ connections, provides assistance, and provides financial options in a single location.
Advantages of Securus Technologies for Prisoners and Their Families
Prison doesn’t just cut off a person from others; it often strains or breaks important mental bonds. This has a big effect on Securus Technologies, so they’ve made services that bring people together even when there are real hurdles. Getting in touch with family and friends can make the difference between hopelessness and happiness for prisoners. It’s like an anchor for families, giving them comfort and support.
For 2025, Securus Technologies is making it easier, cheaper, and more like talking to a real person.
Close the Communication Gap in Prisons
For many years, prisoners could only talk to their families through slow letters, expensive collect calls, and few, if any, visits. Today, though, Securus fills in that gap with smart digital tools that allow for regular, useful communication.
Families and prisoners can talk to each other in ways that are similar to how people talk on the phone today, through video calls, text messages, and mobile access. The adults can see their kids get bigger. Couples can stay emotionally close. Friends, family, and teachers can stay involved and present.
This helps keep and even improve connections that might be lost while in prison, relationships that are important for rehabilitation and long-term success upon release.
Getting regular contact can help your mental health.
Studies have shown that prisoners who stay close to their families are much less likely to be depressed, anxious, or violent, and they are also much more likely to do well after they get out.
A big part of this is Securus, which makes contact easy and reliable.When inmates have more opportunities to communicate in methods that are more convenient for them, like as through video chat, they experience less isolation and more optimism. Now you can get supportive mental care every day, instead of just once in a while.
Knowing that someone still cares about them can make a lot of people in jail feel less alone and more driven to change.
A many of the time, staying in touch makes it simple for parents, spouses, and children to deal with being apart and makes everyone feel finer.
Options for cheap calls to prisoners
In the past, the high cost of jail contact has been one of the things that people didn’t like about it. Due to high phone rates and secret fees, it has been hard for many families to stay in touch, especially those who live in low-income areas.
In 2025, Securus Technologies has taken steps in a number of areas to make its price plans more affordable and clear. Some of these are:
1. Prepaid calling deals that offer savings to heavy users
2. Video, phone, and text services all in one package
3. Special deals and tax breaks to help families with low incomes
4. Holiday and family event rates are lower
Because of this focus on price, staying linked doesn’t cost a lot of money anymore. More families can now regularly call their loved ones who are in jail without having to give up important things at home.
Securus does more than just sell technology. It has to do with giving prisoners and their loved ones a human-centered communication experience that puts connection, respect, and mental health first.
Securus Communications’ Safety and Privacy
It’s not just a nice-to-have when it comes to jail talks; security and privacy are very important. Securus Technologies has created a system that puts both individual safety and institutional safety first. Every day, hundreds of thousands of calls, texts, and video visits happen across correctional centers.
As of 2025, Securus is still adding smart tracking tools, encryption technologies, and compliance procedures to its platforms to make sure that interactions stay safe, polite, and legal.
What Securus Does to Keep Private Conversations Safe
There is a very personal talk going on behind every inmate call or message. This conversation could be about something as simple as emotions or as serious as family or law issues. This is something that Securus knows about and does a lot to protect the security of private conversation.
How to do it:
1. From Beginning to End Monitoring with safety encryption
Messages and calls go through safe, protected systems that keep outsiders from reading, changing, or listening in on them.
2. Allow Only Authorized Access
For investigative reasons, only authorized building workers with the right credentials can get to contact records. These visits are recorded and can be checked, which makes sure that everyone is responsible and open.
3. Legal Call Protection
Securus has built-in protections that keep attorney-client talks from being listened to or taped, which is in line with the law about private conversations.
4. Data storage and following the rules
Call recordings and message logs are kept on private computers that follow IT compliance guidelines for the criminal justice system. This protects user privacy and makes sure that proof is correct when it’s needed.
With these levels of security, Securus strikes a balance between openness and privacy, which is a method that follows both the rules of the organization and human rights.
Finding the Right Balance Between Safety and Rights in Prison Tech
Criminal justice buildings must have security; it’s not a choice. But so is giving people who are in jail their basic rights to talk to others and be treated with respect. This is where the real trouble is, and this is where Securus Technologies takes a fair view.
Their platform is made to:
1. Stop people from abusing communication systems by, for example, planning to sell illegal goods or carry out illegal activities.
2. AI-based speech analysis and keyword alerts can help you find risks early.
3. Keep an eye on encounters to help keep inmates and workers safe.
But the company also works with lawyers, jail reform groups, and tech ethicists to make sure that its tools don’t go too far. Securus has put in place consent procedures, better terms of use, and ways to opt out of some types of monitoring in a lot of places. For example, formal messages that have been confirmed.
Securus discover a balance between security and justice that enables prisons and jails keep order without taking away people’s desire for privacy and connection.
Securus Technologies and the Future of Prison Communication
Every part of our lives is changing because of technology, and the jail system is no different. Correctional facilities have been slow to adopt digital technology for a long time, but companies like Securus Technologies are pushing the limits by not only making communication tools better but also rethinking how technology can be used in recovery, education, and connecting with others.
Securus isn’t just working to make the systems we have now better; it’s also spending in the future of prisons, where technology will be used for both safety and personal growth.
New developments in prisoner communication are on the way
In 2025 and beyond, Securus will be the leader in next-generation connection tools that will speed up, smarten, and give prisoners more power in their contact.
Some of the new ideas that are coming out soon are:
1. Communication platforms with AI improvements
As time goes on, Securus devices are likely to get voice recognition, auto-transcription, and language translation. This will help prisoners talk to each other even if they don’t understand each other or don’t speak the same language.
2. Virtual Hubs for Visitors
As a result of the opening of community-based visiting centers, families will no longer be required to purchase cellphones or laptops. There are locations where families may go to utilize Securus technology without having to carry their own devices or connect to the internet. These locations are available to any family.
3. Programming Add-Ons for Tablets
Securus tablets are being distributed to an increasing number of correctional facilities. These tablets enable inmates to access email, educational information, religious content, mental health aids, and even job training classes while they are under close surveillance.
4. Reminders and appointments that are smart
Securus is developing technologies that include artificial intelligence incorporated in, with the goal of assisting relatives and convicts in scheduling meetings and visits around the facility’s schedules. Both confusion and wait times are reduced as a result of this.
Not only do they want to make communication simpler, but they also want to combine it with technologies that have the ability to assist with reintegration, rehabilitation, and mental fortitude.
The vital role that Securus plays in establishing modern correctional facilities
Not only does Securus Technologies manufacture products, but it also contributes to the modernization of the system of corrections and jails in the 21st century. Through collaborative efforts with state authorities, technological partners, and recovery specialists, the firm is adopting a more person-centered approach to the rehabilitation of inmates.
As part of their larger project, they:
1. Improvements to the current infrastructure
It is crucial to help institutions do away of old phone systems, set up fast networks, and provide convicts safe digital booths or tablets.
2. Information-based management of the facilities
Using analytics technology, management and security staff may retain a watch on how their employees act, spot patterns in how they communicate, and discover probable problems.
3. Help with educational opportunities and getting money back
Securus aid convicts obtain ready to return to society smoothly by giving them access to communication instruments, online learning, and job preparation resources.
4. Improving moral norms in policy and technology
As the number of individuals who are considering the ethics of jail technology continues to rise, Securus is becoming increasingly involved in conversations concerning privacy regulations, monitoring restrictions, and the development of technology that is based on rights. The company will benefit from this in a positive way.
Not only will improved tools be beneficial in the future, but they will also be useful. It’s about using technology to make jails safer, better at helping people get better, and more humane. Securus Technologies is a key part of making that goal come true.
Conclusion
No one should be left behind in a society where communication is rapid and digital, not even people in prison. Securus Technologies is showing that communication in modern prisons may be more than simply monitored calls and strict rules. It can save your life, aid you heal, and help you obtain good.
Securus is transforming the way individuals stay in contact while they are in jail by delivering safe video visits, cheap phone plans, easy-to-use apps, and the latest surveillance technology. Families may now do more than just talk on the phone or see each other once in a while. Instead, they may talk with others in a continuous and meaningful way, which is main for emotional health, personal growth, and strongly reentering society.
While issues remain notably surrounding ethics, cost, and privacy Securus Technologies is actively designing a future where correctional technology serves both safety and humanity. It’s not only about technology in 2025. It’s about making connections that give people desire, making relationships powerful, and lowering the rate of repeat criminal.
People still be entitled to to be seen, heard, and loved, even while they are behind bars.
